The main goal of the article is to identify the essence, role, premises and conditions of managing patient engagement in the process approach. Patient engagement is an important component of health services, covering a wide area of action at the systemic and organizational levels. A comprehensive and coherent approach to the processes related to patient involvement, especially in the area of care decision-making, is essential for the smooth functioning of the healthcare system. The article is of a conceptual research nature and was developed as a result of an in-depth analysis of literature, documents and interviews. During the analysis and evaluation of the examined process, mapping methods were used, enabling the development of a graphic form of the model. For this purpose, iGRAFX software was used. Based on the conducted analyses, a conceptual model of managing the patient engagement processes was proposed, taking into account the main tasks and participants responsible for their implementation at the organizational level. Including patient engagement management in a process context allows you to focus on creating and delivering value to patients and the healthcare system. The process approach to managing this issue allows for understanding the role of the patient in the healthcare system and ensuring the integrity of the applied principles and practices necessary to implement the concept of patient engagement at all levels of the healthcare system. Due to the specificity of health services, the involvement of patients should be directed at conscious and active multilevel cooperation for health.
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